Who we are
Orita (“we”, “us”) is a pre-owned fashion marketplace operated in Lagos, Nigeria. This policy explains what we collect, why, and the choices you have. It applies to shoporita.com and to the Orita seller dashboard.
What we collect
- Account details — first and last name, email address, phone number, username and password.
- Seller verification — if you sell with us, a government-issued identity document (for example a NIN slip or national ID or driver’s licence) and your payout details. Verification is reviewed by Orita’s team and is never shown to buyers. Buyers see your store name only.
- Orders — the items you buy or sell, delivery name, address and phone, and order history.
- Payments — transactions are processed by our payment provider (Paystack). We receive confirmation that a payment succeeded; we never see or store your full card details.
- Technical data — IP address, device and browser type, and cookies that keep you signed in and remember your bag.
How we use it
- To create and secure your account, and to let sellers list and buyers order.
- To take payment, hold funds, and pay sellers within 24 hours of a buyer confirming receipt.
- To arrange delivery and to resolve disputes about items or orders.
- To verify sellers before they are approved to sell, and to prevent fraud.
- To send transactional messages about your orders, and — only if you opt in — updates about Orita.
Who we share it with
Delivery partners receive only what is needed to deliver an order: the recipient’s name, address and phone number. Our payment provider receives what is needed to process a payment. We may disclose information where the law requires it. We never sell your personal data. Buyers and sellers never see each other’s contact details.
How long we keep it
While your account is active, and afterwards only as long as we must keep records of orders, payouts and verification for accounting and legal reasons.
Your rights
Under the Nigeria Data Protection Act 2023 you may ask to see, correct, or delete the personal data we hold, and you may object to marketing messages at any time. Write to us and we will respond within 30 days.
Cookies
We use essential cookies to keep your session, bag and preferences working. Blocking them will stop parts of the site working.
Changes
We will post any change to this policy on this page and update the date below.
Last updated: 23 October 2026. This page is the marketplace’s own policy and should be reviewed by your legal adviser before launch.