Return Policy
At ÒRÍTA, we want you to feel confident when buying pre-loved fashion.
Because most items on ÒRÍTA are unique, pre-owned pieces sold by individual sellers, our return policy is designed to protect buyers while being fair to sellers.
1. When Can I File a Complaint?
A buyer may file a complaint where:
- The wrong item was received.
- The item is materially different from its listing.
- The item arrived damaged and the damage was not disclosed.
- The item has a significant defect that was not disclosed.
- The condition of the item is materially different from what was represented in the listing.
2. Three-Hour Complaint Window
A buyer may file a complaint within 3 hours of receiving the item if they believe the purchase qualifies under this Return Policy.
The buyer must contact ÒRÍTA within this 3-hour window and provide:
- The order number
- A description of the issue
- Photographs or other relevant evidence where applicable
After the 3-Hour Window
After the 3-hour complaint window has elapsed, the transaction will be regarded as complete, and the seller will be credited for the sale, less the applicable ÒRÍTA commission.
Complaints submitted after the 3-hour window may not be accepted.
3. Change of Mind
Because ÒRÍTA items are generally pre-loved and may be one-of-a-kind, returns simply because a buyer has changed their mind may not be accepted.
Please review the product description, photographs, measurements and condition information carefully before purchasing.
4. Size and Fit
Buyers are responsible for reviewing the measurements and sizing information provided in a listing.
An item may not qualify for a return simply because it does not fit if the seller accurately provided the relevant size and measurements.
5. Condition of Returned Items
Where a complaint is approved and a return is required, the item must be in substantially the same condition in which it was received.
Items that have been worn, washed, altered, damaged or otherwise changed after delivery may not qualify for a refund.
6. How to File a Complaint
Contact:
shoporita@gmail.com
Please provide:
- Your order number
- The item concerned
- A description of the problem
- Photographs or other evidence where relevant
Please wait for return instructions before sending an item back.
7. Refunds
Where a complaint is approved and a refund is determined to be applicable, the refund will be processed in accordance with the resolution provided by ÒRÍTA.
The time it takes for the refund to reach the buyer may depend on the payment provider or financial institution used.
8. Seller Responsibility
Sellers are responsible for ensuring that their listings accurately represent the item being sold.
This includes providing accurate information about:
- Condition
- Size
- Brand
- Material where known
- Visible defects
- Other important characteristics
Repeatedly inaccurate or misleading listings may result in restrictions or suspension of a seller’s account
9. Transaction Completion
Once the 3-hour complaint period has passed without a valid complaint, the transaction is regarded as complete and the seller will be credited, less the applicable ÒRÍTA commission.
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10. Disputes
Where a buyer and seller disagree about an item and the matter is raised within the applicable complaint window, ÒRÍTA may review the listing, photographs, communications and other relevant information before determining the appropriate resolution under our marketplace policies.
ÒRÍTA. Same clothes. New beginnings.
Orita is a pre-loved fashion marketplace for Nigeria. Every seller is verified, every item is one of one, and your payment is held until you confirm receipt.